Mallary is committed to ensuring customer satisfaction with every purchase. Our Return and Refund Policy outlines the conditions under which you may return items purchased from our store. We strive to make the process straightforward and transparent for all our customers worldwide. All communication regarding returns must be conducted via email to ensure clear and documented exchanges.Eligibility for ReturnsWe accept returns for most items within 30 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Some items are non-returnable due to hygiene reasons, such as swimwear and undergarments.How to Initiate a ReturnTo initiate a return, please email us at [email protected] with your order number and details of the item you wish to return. Once your request is approved, we will provide you with instructions on how to send your item back to us.Return Shipping CostsCustomers are responsible for the cost of return shipping unless we have agreed otherwise due to special circumstances such as defective products or incorrect shipments. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.Processing Your ReturnOnce your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.ExchangesIf you wish to exchange an item for a different size or color, please indicate this in your return request email. Exchanges are subject to availability.Non-Returnable ItemsCertain items cannot be returned. These include: – Gift cards – Personalized or custom-made items – Sale items marked as final saleContact UsIf you have any questions regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you with any inquiries you may have.
